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Please read each FAQ carefully. They may help solve your problem faster than creating a ticket would.
What to do after I just got hacked?
I don't know my security information for my account!
My character says "target map cannot be reached" in game client
My account says "Username Invalid" on game client
I cannot see certain items, maps, or monsters
"Item ID in inventory is invalid [XXXX], Game Going to exit"
My IMPs have not arrived after an hour of my purchase
Can I trade/sell/buy accounts/items for USD/Gold?
My character doesn't gain EXP!
How can I know if I am talking to a real staff member?
[ROSO Launcher.exe] is not valid Win32 application
"Game version is incorrect"
Client crashes multiple times