Apr 13, 2021 09:25:17 AM
7000x Fairy Growth
Please read each FAQ carefully. They may help solve your problem faster than creating a ticket would.
What to do after I just got hacked?
Note1: All hacked cases must be reported within 3 months of it happening. Allow up to 2 weeks for our staff to review and update your case.
I don't know my security information for my account!
To change security information of your account, please open a new ticket.
Once you created a ticket, a staff member will reply with information about how you can obtain/change your security details.
My account says "IP-Lock: You do not have authorized access to this account" in game client
Your IP may have changed and you'll need to set the new one in the IP-Lock page.
My account says "Username Invalid" on game client
Your account may have been banned or no longer exists. If your account is banned (You can check by attempting to login on our website), please read this article to check if your account has been temporarily suspended.
I cannot see certain items, maps, or monsters
"Item ID in inventory is invalid [XXXX], Game Going to exit"
My IMPs have not arrived after an hour of my purchase
Once we recieve your payment your account will get your credited automatically.
However, there are times where our system can delay/not deliver your IMPs. In the event that does happen, please open a new ticket with the correct subject and we will prioritize fixing your problem
Can I trade/sell/buy accounts/items for USD/Gold?
Simply put, NO. This is the number 1 cause for scams/hacks and we do not support it on our server. If you are caught your account(s)/item(s) may be terminated.
You can read more about this in our Game Policy
My character doesn't gain EXP!
You can gain exp normally from mobs from levels 1-115. Once you reach 115 normal mobs will not give you exp.
In order to level up from 115, you must go to Hell Chapter which has lv6-8 sandbags to level from. However, these mobs will only give you exp until you reach level 135. After you reach level 135 you must obtain EXP Cards that give 10% EXP each.
You obtain these by doing the quests in the map Demension's Castle. These EXP cards will level you until level 150.
Once you are level 150+, you need to gain exp from the mobs in Abaddon 1-4 or in the Raid Islands.
If you are at any level and the method of gaining EXP should work for you but doesn't, please check out our Bugged EXP Guide
How can I know if I am talking to a real staff member?
The best way is by simply asking them in-game to teleport to you.
All of our staff members have either a blue "HD" symbol or a gold "GM" symbol above their heads.
You can also check out our Staff List if you would like to make sure they are online.
Note1: Some of our staff have characters that we use for testing that may not appear on the staff list. If you encouter one of these characters, make sure they have a blue "HD" symbol or a gold "GM" symbol above their heads before giving them any information.
[ROSO Launcher.exe] will not launch
Your PC needs to have .NET Framework 4.5.2 or higher to be able to run our launcher.
You can download .NET Framework 4.5.2 from Microsoft's official website
"Game version is incorrect"
Client crashes multiple times
One reason for this may be the client's music folder.
In order to fix this, you have 2 options:
- Download our newest ROSO Launcher and extract it to your client folder. Upon running it, it will automatically correct the issue.
- OR -
- Navigate to your client's folder and either delete the folder called "music" or rename it to something else.
Restart your client and the crashing should be fixed.
Note1: Make sure your Game is not running while you are doing this.